Enterprise content management (ECM) is a system that digitizes and automates all of the company’s content. In addition to documents, this system is also equipped to manage content such as images, web pages, audio and video files, and records, among others.
Enterprise content management does not refer to a single technology or process.
It is an umbrella term that describes the combination of methods, tools and strategies that support capturing and managing content, as well as the storage, preservation and delivery of information throughout its lifecycle.
ECM software helps streamline the lifecycle of information with document management and the automation of process workflows. It is critical for any organization with large volumes of content to define an ECM plan to eliminate operational inefficiencies, reduce costs and adhere to regulatory compliance mandates.
It has continued to evolve from a technology platform into an actionable plan to manage content.